Ordering |
 |
Top |
How do I place my order online?
Placing your order online is fast, easy and convenient! Just click the "Add To Shopping Cart" button for the items you would like to purchase, then click the "Checkout" button after entering your ship mode and payment type in the shopping cart.
What are my payment options?
Orders can be placed online using your: Paypal. The Paypal account can accept payments from Visa, Mastercard, American Express. |
| Shipping |
|
Top |
When will my order ship?
We strive to ship ALL orders out as quickly as posible and most orders are shipped the same day if received before 2pm MST.
How much will my shipping be?
$10 flat rate. All orders are shipped by USPS priority mail (3-7 work days) which is the same cost for one item to as many items ordered. We also offer FREE shipping for all orders over $150 for USA shipments. Free shipping does not apply to Express Mail, Federal Express and international shipments.
Do you ship to Post Office Boxes?
Yes, standard shipping is by USPS priority mail. Next day service is also available through the USPS by Express Mail.
Do you ship to APO/FPO addresses?
Yes, the USPS ships to APO and FPO mailing addresses.
Do you ship internationally?
Yes, we ship to almost any part of the world. Click here: Worldwide Shipping ...for more information.
What are my shipping options?
For what you order available in stock, you can choose any of the following methods:
1) Airmail
Shipping time: 10-20 workdays
2) EMS
International express - Shipping time: 7-10 workdays
3) UPS or DHL
UPS or DHL Shipping time: 3-7 workdays
When your product is shipped, a notification will be sent to the E-mail address you provided.
Do you guarantee shipping arrival times?
We, unfortunately cannot guarantee, nor will we be responsible for the dependability and timeliness of the shippers we use. Due to unusual circumstances, weather and other factors... we can only advise that an item SHOULD arrive by a certain
date or holiday based on past performance of shippers. |
| Returns & Exchanges |
|
Top |
What is your returns & exchange policy?
Returns are easy! Place the item(s) in the same box you received your order in along with a copy of your
order, or order number and name and address, pay for return shipping and send! It's that fast and easy!
We stand behind our products 100% and guarantee that every item we sell will give you complete satisfaction or you can return it for a full refund. We strive to provide outstanding quality, value and service and will do everything in our power to make your purchase an enjoyable, convenient and pleasurable experience.
If you are not happy with your purchase, you may return your items within 30 days for a full refund. Original shipping and handling charges (if applicable), are non-refundable. Return shipping charges are the responsibility of the customer. However, these return shipping charges do not apply to products with manufacturers defects prior to leaving our shipping department.
We, like you, are shoppers and fully realize that sometimes items are not what you thought they were going to be when ordered ...colors, texture, size, etc. and are happy to make sure you are completely happy with your order. However, we reserve the right to refuse all refunds (at our discretion) for the following reasons:
if the product(s) have clearly been worn and used... i.e. food stains, perfume smells, tears, rips or other signs of use and abuse that were clearly not on the item(s) when shipped. In the very rare instances such as this, we will not refund nor will we return the item(s) until return shipping payment is received. We also reserve the right to cancel any order we deem necessary to anyone for any reason. You will be notified as to our reasons for making that decision.
If you cancel your order, shipping and handling costs will not be refunded if the item has already shipped from our company.
How long before I received my refund?
Although we will do everything in our power to credit back your credit card ASAP after receiving your return, please allow 7 business days from the day we receive your package for it to be credited or an exchange made.
Do you charge a restocking fee?
No, we do not charge a restocking fee at this time. |
| FAQ's |
|
Top |
Do you have a printed catalog?
No, to keep costs down and offer the best prices possible, we do not have a printed catalog. You can view our entire fashion collection online. |
| Order Tracking |
|
Top |
Will I get an email confirmation after placing my order?
yes, You will receive an email confirming your order has been processed. This will give you an opportunity to review your order to confirm everything meets your satisfaction. |
| Security & Privacy |
|
Top |
Are my online orders secure?
Your security is very important to us. All of your credit card and personal information is secure using Secure Sockets Layer (SSL) High-Grade Encryption 256 bit technology. Much more secure than the commonly used 128 bit encryption. Also, our site it tested and certified daily to pass the "McAfee Secure" CERTIFICATION Security Scan. This Icon can be found in the header and footer sections of the website and can be clicked on to verify the daily testing is complete. Research has shown the "McAfee Secure" certification alone prevents over 99% of hacker crime.
How do you use my personal information?
We request your email address to email you the order processing and shipping emails. We request your phone number to call you in case we have questions concerning your order. You can be assured your personal information is never given, sold or rented to anyone... ever! |
| Contact Us |
|
Top |
| If you have any questions and would like to speak to a customer represenative, you can contact us by:
Email us by clicking here: Margaret.brent58@gmail.com to ask a question, make a suggestion or get help.
Most e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.
|
| |
|
